A business wouldn’t be a business if at some point along the line it wasn’t taking a payment for it’s goods and services provided. The problem however, is that when a customer pays for said goods and services, in order to make the service fast and seamless, often, their payment card data is retained by…
Category: Payments
Securing your customer’s telephone payments. How can this be achieved? Is it even possible?
The question about secure payments is always a tough one. Most businesses have the ability to take payments using their website, this is generally accepted as a secure method, as long as the website is secured properly. But what about telephone payments? This opens up a whole new realm of insecure payments. The range of…
AHT. Is your Contact Centre a Race Car or is it being shown the blue flag?
This weekends Formula 1 race in Barcelona showed that it’s not always the fastest car that wins the race, it’s the most consistent. Agent Handling time. AHT. It’s the words heard most often when talking to prospects about introducing new technology into their contact centre. The average agent handling time calculation is based on the…
Hello? This is Microsoft calling……or is it a SCAM?
I’m fed up. Time and time again hearing about innocent people falling for scams which cost them thousands of pounds and a lot of emotional distress. These online scams are designed to prey on the young and the old although with far greater success on the elderly, mainly due to their lack of knowledge on…