Securing your customer’s telephone payments. How can this be achieved? Is it even possible?
The question about secure payments is always a tough one. Most businesses have the ability to take payments using their […]
June 2022
Payment Security from an Agent Perspective. The big CHANGE debate.
When running any business, who do you think the most important people are? (apart from your customers/clients) It’s the front
AHT. Is your Contact Centre a Race Car or is it being shown the blue flag?
This weekends Formula 1 race in Barcelona showed that it’s not always the fastest car that wins the race, it’s
£17 million fine for being hacked (or 4% of turnover)
Day by day, we are seeing more and more articles related to GDPR and the impact on a business if
You may be owed money if you received a robocall about a free cruise.
This was an article reported in the papers today about a rare customer win for people being harassed by cold
I’m having a party on the 25th May 2018, and you are all invited.
Does anyone know what is special about that date? Is it my birthday? No. Is it my wedding anniversary? Also
“Hello, I’d like every single piece of information you hold on me to be deleted please!”
A simple (I hope) explanation of the new GDPR ‘right to erasure’ being enforced on the 25th May 2018. The
Digital Investigations. The easy way.
For those of you who know me, you will know that I try to integrate technology with most aspects of
Drone attacks. How can we fight back?
When writing on any subject, I like my articles to be read and understood by all, including professionals, and those
Could we be more proactive with the cloud for a ‘Hot’ crime scene?
Some of the difficulties being faced with any major or minor incident that occurs is that the crime scene and
Triage in Digital Forensics – My View.
I was recently asked to attend a conference and speak on the subject of ‘Triage in Digital Forensics’. The presentation
Coronavirus – Digital Investigations don’t need to stop when you self-isolate.
Its the big topic of the year. 2020, the year of Coronavirus. Countries are closing borders, governments are recommending self
Hello? This is Microsoft calling……or is it a SCAM?
I’m fed up. Time and time again hearing about innocent people falling for scams which cost them thousands of pounds
Exercising Your GDPR Rights: A Personal DSAR Experience
It’s true. A company (who shall remain nameless) tried to charge me £216 ($296). They demanded this amount to access